Fred Barstein, contributing editor to WealthManagement.com’s RPA Edge, invites retirement industry thought leaders to answer three probing questions on critical issues providing an open, honest and candid dialogue. So let’s get real!
This week, Ed Murphy, president and CEO at Empower, answers:
- Do record-keepers need to own the front end and back end of their record-keeping systems? Why?
- Personal Capital gets 17 interactions each month from users, yet most DC participants interact once a year, if that. What have you learned from Personal Capital that will improve engagement with participants?
- With the purchase of Personal Capital, Empower has the ability and I assume interest in providing wealth management and financial planning services to your clients. How do you coexist and partner with RPAs who also want to provide those services?