Web Based Help Desk Software
-One of the most prominent benefits of having a web based help desk software system is that you will no longer be required to spend long hours replying to customer generated queries and complaints.
-By installing a web based help desk software system on your website, you will also be able to get the desired protection from spammers and hackers who can use your email link to clog your mailbox with hundreds of unsolicited mails.
-When you are thinking of downloading free web based help desk software, chances are that you might not know which one is suitable for you and is easily downloadable. One such software is iKode Help Desk X which can used to provide support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails. It is a perfect and comprehensive customer support tool.
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Good post. Remedy problem management is best option for login in helpdesk related tickets and issues. For providing remote support or technical assistance, logmein, gosupportnow, GoToMyPC, on premise RHUB remote support appliances etc. are advisable.
I agree today in our high technology business environment, a web based customer help desk is a necessity for service-driven organizations. Provides better customer service and support.
Try Zen Desk its pretty popular or look at osalt.com for open source free alternatives