I am having repeated issues with Vanguard customer service. I have been placing my small IRA accounts with them and asking my accounts to sign a power of attorney to access their accounts. Vanguard keeps loosing the paperwork and making me get repeated power of attorneys and making me look incompetent. Is this Vanguards new strategy to piss of RIA's and take over and offer them their own Robo services? Has anyone else noticed the drop off in customer service to RIA's lately?
My last position years ago with Vanguard was their FAS (Financial Advisory Service) group. Good people, but most of them were at the end of their career and could care less that they were the lowest paid in the industry. You have to expect that kind of service from them. Working at Vanguard taught me a lot about low cost investing, but it also taught me about value. You get what you pay for.