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Know Your Clients Better

It takes extra time and effort.

What a year 2020 has been! Without detailing all the madness, what strikes me most is how the health and well-being of individuals on one end of the world deeply affect individuals on the other end of the world at a more serious and rapid pace than we ever could have imagined. All human beings are more closely connected and deeply fragile than we previously realized. Additionally, living in the United States, I’ve never felt so close to my “neighbors” across the country because social,


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