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Feb 10, 2006 3:23 pm

Has any one with LPL noticed the people ansering the phones are slower to respond. In our office we noticed we are on hold a lot longer then we used to be!

I was woundering if it had to do with the sale.

It also seems the employees are new! Do not seem to know the LPL system as well as they use to!

Feb 10, 2006 4:14 pm

All part of the cost cutting by reducing staff and the attempt to increase margins before you guys get eaten by a big, bad brokerage firm… The end is near!!! Run for your lives…

Feb 10, 2006 4:46 pm

I hope it is amerprise

Feb 10, 2006 5:39 pm

Blarmston, Dumb ass it's from hiring more staff not from letting them go, LPL hasn't laid off from their service center ever. 

Greenbks, I'm not sure how long you been w/ LPL but history has shown that this is the time of year that the service center is slowest due to tax season.  Last year was very slow.  It hasn't been close to that yet and I know they hired about 30 new people there a few months back.  It should get better; I think they have to train for 6 wks before they can get on the phones too.

Feb 10, 2006 6:05 pm

I'm new with the firm since last May.  Have noticed the difference as have other reps with whom I'm friendly.

Apparently they are having a busy tax season, and as well they have brought quite a few new reps on board.

Having said that, I'm not going to get overly concerned at this point.  Bide my time and see how things are after tax time.

Feb 10, 2006 8:34 pm


I hope it is amerprise


Man, you are a sick puppy!

Feb 10, 2006 10:13 pm

LPL reps

I spoke with a new trainee on the cust service line today.  He said they are slammed with tax questions and that the new folks are a little slower due to lack of experience.  Give em a couple of weeks and they will be up to speed.  Also my experience with othe BD's is similiar.  Hold times go up this time of the year no matter whick BD you use.