EJ phone interview questions?

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May 27, 2008 1:48 pm

Just wondering about how many behavioral questions they actually ask you? Did a search and came across a few sample questions people were asked and they honestly didn’t even seem related to past job performance…is this how most of their questions are?

  They said the interview should last about an hour which would lead me to believe there are about 10-15 questions though maybe they just tell you an hour incase you get to talking away.     I guess I'm just trying to see if I need to make an outline of all my past accomplishments/hardships in my current job or if I should just use milestones/hurdles in life in general???   Also..if they ask you the dreaded "name a time when you failed" or something along those lines...would it be smart to say "I dont fail"..or would that just make you sound like you're full of it?   TIA
May 27, 2008 2:32 pm

You need to answer those behavioral questions for any job interview, not just the Jones phone interview.  So, yes, I would have those things outlined that you think my be pertinent or that might come up. 

The "I don't fail" comment would be viewed as a bold faced lie.  The point of that question isn't to see if you've ever failed at anything.  We all have.  The point is to find out how you dealt with the failure and learned from your mistake and that you are a better person for having gone through it.    Good luck with the interview.
May 27, 2008 9:43 pm

Tell me about a specific time or incident when you overcame a major hurdle to accomplish something.  How did you feel?  How did you do it?  Give me an example of a time when you went above and beyond for a customer…

May 27, 2008 11:19 pm

Thanks for both of the responses guys…gotta love this site. Interview is tomorrow at 4:30…i’ll post up how I did once they let me know if I’m moving forward or not.

May 28, 2008 12:02 am
 Here you go Hawse.... 

"tell me about a time when you faced adversity and how did you handle it?" that is one of the questions..there is a total of 6 questions.and they all have follow up questions."give me a time when you sold an idea to someone and it was successful?"..."tell me about a time that you failed to sell someone an idea that you felt was great, "Tell me about a time you worked in a team" or "Have you ever had a difficult boss?" <?: prefix = o ns = "urn:schemas-microsoft-com:office:office" />

a time that you worked effectively under pressure;
a significant achievement;
a project or task that you completed by yourself;
something you did at work that you felt was extraordinary;
a failure at work;
a time that you networked to solve a problem.

Name a time when you successfully worked against a deadline
- Tell me about an award you were proud to receive
- Talk about a major disappointment, and how you worked through it
- Tell me about a goal you set and achieved at work
- Tell me about a stressing time at work and what you did to manage
May 28, 2008 12:17 am
Hawse, try to take most of your stories from your most recent job if you can. Think about the question "Have you ever had a difficult boss"  here they are trying to see if you will say anything negitive about your past employer. Above all, do not write the stories down and read from it. Make sure the stories are real, if they are not, the follow up questions will show that the stories are not true.  Good luck!!!
May 28, 2008 9:08 am

If you're stuck on any of the questions, try to provide a similar scenario.  For example, if its a question that is work related, but don't have an honest answer, then come up with a similar scenario from another leadship position.  They want to see how creative and how quick you can think on your feet.  Good luck.

May 28, 2008 10:27 am

One question they should ask (but fail to do so)…are you willing to embarass yourself for upto several years going house to house begging for business?

  My suggestion...forget about the questions and go visit several agents who honestly built there business form scratch (when and if you can find them)....very important step, tells true story.
May 28, 2008 3:31 pm

[quote=maxim1010]One question they should ask (but fail to do so)…are you willing to embarass yourself for upto several years going house to house begging for business?

  My suggestion...forget about the questions and go visit several agents who honestly built there business form scratch (when and if you can find them)....very important step, tells true story.[/quote] They shouldn't have to ask anyone that..thats part of the prospectant employees DD...its spelled out on their website, info packlet, 1st phone interview, information session with local FA and on the debriefing phone call after FA meeting...then you get to the real phone interview where I'm at.   I agree with talking to more local FA's to get some more feedback but I will do that once I have made it farther in the process so I'm not wasting their time or mine.   Thanks for the great responses again everyone..and thanks for the tip Lamda incase I get caught up on a question. 2 hours till its on! Wish me luck
May 28, 2008 7:21 pm

My tip is - don’t overthink it. You just need to answer the questions openly and honestly.

May 28, 2008 8:18 pm

Well the phone interview went pretty good, I was told I was going on to the next step and they would call me back in 1-2 days to set up the Survey and F2F interview once my background check was complete. She had me pick my top 2 regions of interest for my future location.

  While its fresh on my mind ill throw some examples of the questions asked out there for any other Newbs that search for this.   First she asked 'Name a specific task that you were required to complete with little direction and no forewarning' wasn't worded exactly like that but thats what she meant.   2nd was 'Name a time when you worked against a deadline/under pressure...etc'   'Tell me about a time when you felt rejected or dissapointed at work'   'tell me about a time when you were in a leadership role OUTSIDE of work' This one threw me off for a second as I dont have too much extracurricular activities inside the community   "tell me about a time when you set a goal at work'   "tell me about a task you had to set out and complete on your own'   And then some question about working in a team and getting them motivated etc etc.   Each question had 2 follow up questions sometimes a 3rd depending on my answers. Just be ready to clarify and describe EXACTLY how you completed your task etc. Hope this helps some newbs like me in the future, ill let everyone know how my Survey/F2F go assuming everything on me checks out which I dont see why it wouldn't.   Thanks again!  
May 28, 2008 8:28 pm

Well now you have it, they want to know about goals, handling rejection, working under stress, work ethics, morals, and all the other things that the recruiting industry says are important to their job description. It is a definite cookie cutter approach. You can make up the answers if you realize what they are looking for.

Nov 5, 2008 12:19 am

Finished up my behavioral interview today with EDJ.

In the past I’ve had a job at a retail location and as a sports coach and as a sales rep. They asked similar questions to those listed above. The way I prepared was mainly focusing on my sales job but they asked me about specific things related to all my jobs. Caught me kind of off guard, but I was able to remember a few things. They asked if I was presented any awards as a coach, how did my team do while coaching, How did I get my team to do well enough to make it to play-offs, How did I network to get clients as a basketball coach, tell about a project you’ve worked on by yourself, while working for your sales job what was a goal you set, how have you dealt with a difficult client, tell about a time a client wasn’t interested etc…Don’t just prepare for certain jobs you’ve had that may be relevant like sales, be able to provide situations for any of your most previous jobs as they may pull questions from each one. Seems they were mainly trying to gage what type of a person you are and how you handle various situations. Also be prepared to ask your own questions before or after they ask theres. I asked a lot of questions, salary, benefits etc, she responded with “wow those were some really good questions please feel free to call or email if you have any others.” Someone stated above not to have anything written down to read from. I would say definitely have some notes written just to refer to but definitely do not read off them.

Nov 10, 2008 3:11 pm

I realize this is an older thread, but for others who may be starting the process, I thought I’d throw my .02 in. 

I've just gone through the process and was offered a position, I'll mail my employee packet back to them today.  Many thanks to all who have written in these forums, I've used much of your advice.

I'm not a salesman by trade, I'm a career Soldier who is preparing for retirement from the military.  I was honest up front and told them of my lack of sales experience, but that I thought many of the traits that made my military service successful would apply well in EDJ: ethics, ambition, ability to work through problems, and the fact that 70-80 hour weeks are the rule.

I don't consider myself a polished interviewee at all, and I felt I could have done the face-to-face interview much better after I left the office.  However, I apparently worried too much since I received a call from HR the next day.    Understanding the attrition rate of new FAs, I think they may be weeding out those who think this will be a quick, easy way to make a buck; no proven work ethic; lack of stability; or those who lack confidence.  However, I will be the first to admit that's just a feeling and based on nothing more.

Thanks again.  I look forward to reading more of these posts throughout the site.
Nov 10, 2008 4:51 pm

I thought I might just put up this link http://www.indeed.com/forum/cmp/Edward-Jones/get-job-at-Edward-Jones/t20008/p22. Its a forum just like this but totally dedicated to the jones hiring process.