Wachovia Support Group

Feb 18, 2009 3:33 am

This thread is for venting about mismanagement, inquiring about technology, guidance for switching firms and anything else aside from retention (there's already a long established thread for that subject).

Why is it that I feel like an inmate trying to get time off for good behavior by teaching the ropes to the new additions on the cell block?...or is it an insane asylum??? 

Feb 18, 2009 3:41 am

This is a needed thread and it is probably my fault for starting the bitching in the retention thread…

    I just didn't want to be the newbie that started his own thread!     Smart Staion is OK   or should I call it "Click Sation" as it takes 4 to 8 times the amount of clicks to get the same info... Some info cannot be found, some functions are gone and the Contact Management is an abamanation!     I truly can't believe that WB had AGE advisors in on the meetings when they desinged this software?   There is NO notepad.  Or at least there is not one that is functional...only a history of notes, which each must be opened individually to read....uuuughhhhh....F*ing IDIOTS!!! And to change a date on a to-do takes 5 clicks instead of one...it's aweful, just aweful!!!  Best part is that the model already exist in Outlook.  I think these people actually want to make it worse!   I think that is their goal, to absolutely ruin whatever good AGE had and if so, they are succeeding!     OK, I'm done....I will continue to bark up the ladder while I look for a new home.  Either, they fix or I move...  Last straw!
Feb 18, 2009 3:49 am

well mucker, you’re only one day in. once you get accustomed, you may find it to be a worthy tool. 

  i hated it when i first got here, as it's a far cry for smith barney's nextgen, but give it a few weeks.     
Feb 18, 2009 3:53 am

mucker makes one broker ready to move.  thread counter at 1

Feb 18, 2009 3:56 am
go_huskies:

mucker makes one broker ready to move.  thread counter at 1

  Our entire office is talking to Raymond James...That is close to $9M in production... Even DL would call that a "regretable"!     And we have already lost close to a Million to indi's...   Vodka's gone, time for bed...
Feb 18, 2009 4:51 am

[quote=Mucker]This is a needed thread and it is probably my fault for starting the bitching in the retention thread…

    I just didn't want to be the newbie that started his own thread!     Smart Staion is OK   or should I call it "Click Sation" as it takes 4 to 8 times the amount of clicks to get the same info... Some info cannot be found, some functions are gone and the Contact Management is an abamanation!     I truly can't believe that WB had AGE advisors in on the meetings when they desinged this software?   There is NO notepad.  Or at least there is not one that is functional...only a history of notes, which each must be opened individually to read....uuuughhhhh....F*ing IDIOTS!!! And to change a date on a to-do takes 5 clicks instead of one...it's aweful, just aweful!!!  Best part is that the model already exist in Outlook.  I think these people actually want to make it worse!   I think that is their goal, to absolutely ruin whatever good AGE had and if so, they are succeeding!     OK, I'm done....I will continue to bark up the ladder while I look for a new home.  Either, they fix or I move...  Last straw![/quote]
Feb 18, 2009 4:54 am

I couldn’t agree more.  You’ve nailed it.  Our whole office is furious about the Smart Station.  I just can’t belive they did away with Broker Vision.  IDIOTS!!!

Feb 18, 2009 2:20 pm

[quote=go_huskies] well mucker, you’re only one day in. once you get accustomed, you may find it to be a worthy tool.



i hated it when i first got here, as it’s a far cry for smith barney’s nextgen, but give it a few weeks.



[/quote]



Really? It’s even worse than Nextgen? I’ve been checking out my options lately and while I know that Nextgen isn’t the worst of them I certainly don’t want to regret a move that leaves me with helpless software.



Would you mind telling me what you could do with Nextgen that you couldn’t with the system you’re on?
Feb 18, 2009 2:45 pm

WB knew the contact management system was going to be an issue back in the summer of 07. They were not going to be able to replicate what AGE had by the time of conversion.
Trying to retro fit the the AGE contact management system would have required almost a complete rewrite anyway and would not be ready in time of conversion.

Since WB was basically starting from scratch, the decision was to use AGEs system as a guide on what end product needed to do and focus on getting the underling infastructure correct for the first couple of releases. This would allow, in theory, IT to build out new functionalitly quicker and cheaper going forward. The bad part is the first  few releases, from a legacy AGE standpoint, are less than impressive.

WB has tried in the past, of getting somthing out the door that matches a prior systems functionality but required short cuts on the underling design. This ment that any improvements brokers wanted took 4 times as long and were way more expensive. Many request were flat out rejected.

From experiance, it was very frustrationg requesting obvios enhancments and being told the system was not designed to do that, it would require massive rework, etc. Hopfully this path will serve you better then the prior path served me.



Feb 18, 2009 5:57 pm

Loving the Dune reference id, Paul Atreides

Feb 18, 2009 6:29 pm

Thanks <span id=“userPro130017” =“showDropDown’userPro130017’, ‘proMenu130017’, 160, 0;” =“msgSidePro” title=“View Drop Down”>stefany_t , wondered if anybody on these forums would get the reference.

Feb 18, 2009 6:31 pm

Love Dune, although I admit, it has been a while since I read it.

Feb 19, 2009 1:01 am
PaulAtreides:

WB knew the contact management system was going to be an issue back in the summer of 07. They were not going to be able to replicate what AGE had by the time of conversion.
Trying to retro fit the the AGE contact management system would have required almost a complete rewrite anyway and would not be ready in time of conversion.

Since WB was basically starting from scratch, the decision was to use AGEs system as a guide on what end product needed to do and focus on getting the underling infastructure correct for the first couple of releases. This would allow, in theory, IT to build out new functionalitly quicker and cheaper going forward. The bad part is the first  few releases, from a legacy AGE standpoint, are less than impressive.

WB has tried in the past, of getting somthing out the door that matches a prior systems functionality but required short cuts on the underling design. This ment that any improvements brokers wanted took 4 times as long and were way more expensive. Many request were flat out rejected.

From experiance, it was very frustrationg requesting obvios enhancments and being told the system was not designed to do that, it would require massive rework, etc. Hopfully this path will serve you better then the prior path served me.

  Seems WB doesn't realize they are there for me, not vice-versa.  I;m barely a "regretable" so maybe they just don't give a rats ass!   I sure do miss Ben and his firm.
Feb 19, 2009 2:00 am
Mucker:

[quote=PaulAtreides]WB knew the contact management system was going to be an issue back in the summer of 07. They were not going to be able to replicate what AGE had by the time of conversion.
Trying to retro fit the the AGE contact management system would have required almost a complete rewrite anyway and would not be ready in time of conversion.

Since WB was basically starting from scratch, the decision was to use AGEs system as a guide on what end product needed to do and focus on getting the underling infastructure correct for the first couple of releases. This would allow, in theory, IT to build out new functionalitly quicker and cheaper going forward. The bad part is the first  few releases, from a legacy AGE standpoint, are less than impressive.

WB has tried in the past, of getting somthing out the door that matches a prior systems functionality but required short cuts on the underling design. This ment that any improvements brokers wanted took 4 times as long and were way more expensive. Many request were flat out rejected.

From experiance, it was very frustrationg requesting obvios enhancments and being told the system was not designed to do that, it would require massive rework, etc. Hopfully this path will serve you better then the prior path served me.

  Seems WB doesn't realize they are there for me, not vice-versa.  I;m barely a "regretable" so maybe they just don't give a rats ass!   I sure do miss Ben and his firm.[/quote]

Prior to the AGE deal I would say yes, DL knew for him to be #1 by 2010 he had to worry about the brokers. That is what drives DL. With the new deal I am not as sure. Ultimately he knows he needs you guys, but with a larger FA base he can have more people pissed off.

I spoke with an operating committee, last year and asked how they were going to pull this merger off. This person said the OC knew there were going to be as lot of mad FAs, but was confident the OC could keep the anger from boiling over. Have not heard the lastest attretion numbers so I do not if this person was correct.

As an aside, I am sure DL is tring everything he can to get you guys a check. The part I find unblievable is he has not delivered. Says alot about where you guys stand with WFC. Under WB you would have gotten paid already.

Feb 19, 2009 2:25 am

Paul,

Why not just use the AGE system instead of the WS system? I was better no question. I do not get the logic to step down all the AGE guys and upset them so badly. Why not step up the WS guys. Clients hate the online access compared to the AGE stuff as well. Another miss. When we were told that we would use the best of both systems was that just BS or did something change that made that not possiable.
Feb 19, 2009 2:30 am

[quote=albert]Paul,

Why not just use the AGE system instead of the WS system? I was better no question. I do not get the logic to step down all the AGE guys and upset them so badly. Why not step up the WS guys. Clients hate the online access compared to the AGE stuff as well. Another miss. When we were told that we would use the best of both systems was that just BS or did something change that made that not possiable.[/quote] Welcome to the club...it was ALWAYS BS. Nothing but a sales job (and a good one at that).  Look at the outcome.  Can you really say many of the AGE practices have been incorporated? This firm is very unfriendly to both clients and the FA's. I'm just mad at myself for believing it might work out.
Feb 19, 2009 2:31 am

Has DL told  the truth about anything to you guys in the last 18months? Anything??

Feb 19, 2009 2:37 am
PaulAtreides:

[quote=Mucker][quote=PaulAtreides]WB knew the contact management system was going to be an issue back in the summer of 07. They were not going to be able to replicate what AGE had by the time of conversion.
Trying to retro fit the the AGE contact management system would have required almost a complete rewrite anyway and would not be ready in time of conversion.

Since WB was basically starting from scratch, the decision was to use AGEs system as a guide on what end product needed to do and focus on getting the underling infastructure correct for the first couple of releases. This would allow, in theory, IT to build out new functionalitly quicker and cheaper going forward. The bad part is the first  few releases, from a legacy AGE standpoint, are less than impressive.

WB has tried in the past, of getting somthing out the door that matches a prior systems functionality but required short cuts on the underling design. This ment that any improvements brokers wanted took 4 times as long and were way more expensive. Many request were flat out rejected.

From experiance, it was very frustrationg requesting obvios enhancments and being told the system was not designed to do that, it would require massive rework, etc. Hopfully this path will serve you better then the prior path served me.

  Seems WB doesn't realize they are there for me, not vice-versa.  I;m barely a "regretable" so maybe they just don't give a rats ass!   I sure do miss Ben and his firm.[/quote]

Prior to the AGE deal I would say yes, DL knew for him to be #1 by 2010 he had to worry about the brokers. That is what drives DL. With the new deal I am not as sure. Ultimately he knows he needs you guys, but with a larger FA base he can have more people pissed off.

I spoke with an operating committee, last year and asked how they were going to pull this merger off. This person said the OC knew there were going to be as lot of mad FAs, but was confident the OC could keep the anger from boiling over. Have not heard the lastest attretion numbers so I do not if this person was correct.

As an aside, I am sure DL is tring everything he can to get you guys a check. The part I find unblievable is he has not delivered. Says alot about where you guys stand with WFC. Under WB you would have gotten paid already.

[/quote]   AGE is down to 5800 brokers from 7200, but only about 20% of them are "regretables"...  
Feb 19, 2009 2:38 am
mnbondguy:

Has DL told  the truth about anything to you guys in the last 18months? Anything??

Lets see: "the 5 stakes in the ground, the bond desk is not a profit center, we will take the best of both firms, you are managements clients, I'll only put it half way in..." awww, NO.
Feb 19, 2009 2:39 am

He has said things were going to get worse before they got better. I did not realize he ment things that we could controll!

Feb 19, 2009 2:40 am
mnbondguy:

Has DL told  the truth about anything to you guys in the last 18months? Anything??

  Let me check my notes from the weekly "ahhhhh call" as we call them and I'll get back to you, but at this point I would say no....  
Feb 19, 2009 2:41 am

Mucker, where did you get the 5800 # ?

I thought we were at 6800 at the merger, not 7200...
Feb 19, 2009 2:42 am

[quote=shredder]Mucker, where did you get the 5800 # ?

I thought we were at 6800 at the merger, not 7200...[/quote]   Manager
Feb 19, 2009 2:43 am

I think more like 5500 left by my count.

Feb 19, 2009 2:44 am
albert:

I think more like 5500 left by my count.

  Wait till FY AGE bonuses are paid...  And those will be regretables!!!
Feb 19, 2009 2:47 am

these guys are "pros", I'm sure they will find a way to spin this into gold....

Feb 19, 2009 1:01 pm

[quote=albert]Paul,

Why not just use the AGE system instead of the WS system? I was better no question. I do not get the logic to step down all the AGE guys and upset them so badly. Why not step up the WS guys. Clients hate the online access compared to the AGE stuff as well. Another miss. When we were told that we would use the best of both systems was that just BS or did something change that made that not possiable.[/quote]
Three reasons:
1) How the AGE system was built did not meet the Bank ie Charlotte's requirements so it had to be rewritten.

2) It would have required moving Envision to the AGE platform. That meant no new enhancements to Envision for almost 2 years. That would have really made the WB brokers mad . Managment realies to much on that product to allow the competition two years to catch up.

3) Wach Sec outsources a lot of the development and maintenance to third parties. One in particular. This allows them to have a huge cost savings on systems. They would not be able to do this with the AGE system.

What you are experiencing is what every other acquired firm faced. What DL found out is he would lose some people but most would just complain but not move. Meanwhile they would keep improving SS to placate the brokers who stayed.

This one has gone a lot better than when Pru lost the BOSS system. I have not seen any articals in the Journal about the entire system being down for a couple of days 
Feb 19, 2009 3:06 pm

This has to be the worst system ever. There is no way this is a merger of equals, best practices coming together, taking the best things from each firm and combining them,etc, etc, etc.

  For the guys that have been around for a while, we are back to the days of QP, QS, QA. Tell me how you run a report that isn't 30 pages in length that shows portfolio holdings, when it was purchased and exclude reinvestment costs from mutual funds.   I can't find one.   Contact management: there is no way in hell it should take 3 minutes to find a phone number, enter a note or just look at previous notes. Bring back Brokervision. It is better by leaps and bounds. Bring back Portfolio Diversification, Bring Back OTPP. They were simple to use and the client didn't need to take home 25 pages of disclosures and information they really didn't want. Don't get me wrong, when your putting together a complete financial plan this system is better than OTFI. But if you have a client come in and want to just print off a simple portfolio holdings page, its 10 pages at the least.    If anyone else feels this way please let your higher ups know. This is 5 steps backwards compared to what we had. Don't let them tell you anything different.   Its a PIG with Lipstick. 
Feb 19, 2009 3:46 pm

[quote=cmein1999]This has to be the worst system ever. There is no way this is a merger of equals, best practices coming together, taking the best things from each firm and combining them,etc, etc, etc.

  For the guys that have been around for a while, we are back to the days of QP, QS, QA. Tell me how you run a report that isn't 30 pages in length that shows portfolio holdings, when it was purchased and exclude reinvestment costs from mutual funds.   I can't find one.   Contact management: there is no way in hell it should take 3 minutes to find a phone number, enter a note or just look at previous notes. Bring back Brokervision. It is better by leaps and bounds. Bring back Portfolio Diversification, Bring Back OTPP. They were simple to use and the client didn't need to take home 25 pages of disclosures and information they really didn't want. Don't get me wrong, when your putting together a complete financial plan this system is better than OTFI. But if you have a client come in and want to just print off a simple portfolio holdings page, its 10 pages at the least.    If anyone else feels this way please let your higher ups know. This is 5 steps backwards compared to what we had. Don't let them tell you anything different.   Its a PIG with Lipstick. [/quote]   It helps to be familar with the new op system before you boldly proclaim what it can and can not do.    You want to print off a client holding report?  Its simple to access that right off smart station.  You can print for just an account or for an entire household.  Its right there at the portfolio insights tab.  You can just print equity, fixed income, funds or all.  Realized gains and losses, estimated income and a eff frontier for the account.  It can be as detailed or generic as you want. This system is no where near as good as Boss 300 was but that said, it does a lot of the things you claim it doesnt do.  Not perfect by any means but you really need to know the full capabilites of the system before you make the kinds of comments you are making.  No way do you know what it can and cant do in 3 or 4 days of using it.   Contact mgt is new and Im not impressed but then, Ive never been impressed by any firms contact mgt system.
Feb 19, 2009 3:52 pm

[quote=cmein1999]This has to be the worst system ever. There is no way this is a merger of equals, best practices coming together, taking the best things from each firm and combining them,etc, etc, etc.

  For the guys that have been around for a while, we are back to the days of QP, QS, QA. Tell me how you run a report that isn't 30 pages in length that shows portfolio holdings, when it was purchased and exclude reinvestment costs from mutual funds.   I can't find one.   Contact management: there is no way in hell it should take 3 minutes to find a phone number, enter a note or just look at previous notes. Bring back Brokervision. It is better by leaps and bounds. Bring back Portfolio Diversification, Bring Back OTPP. They were simple to use and the client didn't need to take home 25 pages of disclosures and information they really didn't want. Don't get me wrong, when your putting together a complete financial plan this system is better than OTFI. But if you have a client come in and want to just print off a simple portfolio holdings page, its 10 pages at the least.    If anyone else feels this way please let your higher ups know. This is 5 steps backwards compared to what we had. Don't let them tell you anything different.   Its a PIG with Lipstick. [/quote] It is not as bad as you make it out to be....just narrowed a client review to 7 pages. Been w/ AGE 20 yrs and this system will be a step forward, not backwards....you'll just have to invest some time to get used to it.
Feb 19, 2009 6:12 pm
Mucker:

[quote=albert]I think more like 5500 left by my count.

  Wait till FY AGE bonuses are paid...  And those will be regretables!!![/quote]   At the end of Jan it was 5400> and dropping like WFC stock.
Feb 20, 2009 1:28 am

Smartstation isn’t so bad but not nearly as good as folks were lead to believe.  Way too many tabs and  especially too many drop downs layered upon drop downs.  There is a real need to consolidate and simplify.

  Contact management leaves a lot to be desired.
A much worse situation and more serious issue is a back office, that used to be one of the finest in the industry, that is almost universally inept.  People on the other end of the line just have no clue what they are doing. An issue that should be about a one minute affair ends up taking hours.   Speak to 3 people and get 4 different answers.  Or you may get transferred around like a hot potato for half the day.  That is extremely inefficient and the phrase "best practices" should be banned until further notice.  A complete mess that alone, justifies strong consideration of an FA moving his/her practice.   People were made a lot of promises about what kind of firm and culture would emerge from the WS/AGE merger.  "Give us time. Give us a chance".   Many promises made, far too many undelivered.   WS is in trouble and mgt needs to step up, show some leadership,  fix a lot of things before the wheels come completely off.      What a shame.  A HUGE opportunity has been missed.  Instead of nickle and diming the client, squeezing the FA payout, and letting the backoffice fall into shambles... they could have moved in the direction of AGE and had THE best firm on the street for both clients and all employees not just FA's.     Mabye it's time to clean the WS leadership out, find some old school AGE people, and turn this thing around.
Feb 20, 2009 1:37 am

I can live with Smartstation, even think it might be a step up.  As mentioned earlier, Contact Management is horrible, back office is worthless for support, and looks like yet another name is about to be drug through the mud.  Gotta love it.

Feb 20, 2009 1:45 am
Ferris Bueller:

“Mr. McKittrick, after careful consideration, sir, I’ve come to the conclusion that your new defense system sucks.”

  Wargames?  
Feb 20, 2009 1:46 am

Thanks for the detail Paul.

Sam  Can't understand how you give smartstation such a pass. It is the same disease as your complaint about back office support. They do not get it and do not care as far as I can tell. Count me in with Cmein. It just plain makes it harder to do your job. Also, the best of both was obviously a LIE because nothing of the AGE world survived.
Feb 20, 2009 1:52 am

[quote=albert]Thanks for the detail Paul.

Sam  Can't understand how you give smartstation such a pass. It is the same disease as your complaint about back office support. They do not get it and do not care as far as I can tell. Count me in with Cmein. It just plain makes it harder to do your job. Also, the best of both was obviously a LIE because nothing of the AGE world survived.[/quote]   I am not saying everything about Smartstation is better, many things are not.  However, there are many upgrades as soon as you learn the tricks to operating it.
Feb 20, 2009 1:55 am

I would settle for an easy way to look at an account.

Feb 20, 2009 1:58 am
albert:

I would settle for an easy way to look at an account.

  If 16 clicks is not easy for you, I can't help.
Feb 20, 2009 1:59 am

Thanks anyway.

Feb 20, 2009 1:32 pm

Feedback from the fine Smart Station folks…

  "BV wasn't scalable" OK, so this justifies having info you need for the same client in 4 different tabs?  This justifies no notepad, this justify's 5 clicks to change a date on the calander?  This justifies the click madness.  You can't even enter a to-do or task while looking a a clients positions without toggeling back and forth while adding 16 clicks!   "We ran a Contact Management pilot program with 1,500 WB advisors and they like it" This shows what they think of us AGE people.  Of course the WB FA's like it, they had nothing!   Had they used BV they would be screaming bloody murder like the rest of us!!!   There is more, but I'm so fired up I can't even type....Keep using Excellence First, e-mail your regional, e-mail DL...  I HAVE!   I'm not letting this go!   Either they FIX it, change it or improve it or no amount of retention will keep me there!!!   Again, I can buy my own software and use Outlook and save 40% of my gross by going indi!
Feb 20, 2009 2:17 pm

[quote=Mucker]Feedback from the fine Smart Station folks…

  "BV wasn't scalable" OK, so this justifies having info you need for the same client in 4 different tabs?  This justifies no notepad, this justify's 5 clicks to change a date on the calander?  This justifies the click madness.  You can't even enter a to-do or task while looking a a clients positions without toggeling back and forth while adding 16 clicks!   "We ran a Contact Management pilot program with 1,500 WB advisors and they like it" This shows what they think of us AGE people.  Of course the WB FA's like it, they had nothing!   Had they used BV they would be screaming bloody murder like the rest of us!!!   There is more, but I'm so fired up I can't even type....Keep using Excellence First, e-mail your regional, e-mail DL...  I HAVE!   I'm not letting this go!   Either they FIX it, change it or improve it or no amount of retention will keep me there!!!   Again, I can buy my own software and use Outlook and save 40% of my gross by going indi![/quote]

It depends on who they ran the contact management pilot program with. Remember WS guys never had a system like that so anything to them would be an uptick. The bad news is given their turn around time, you will not see fixes to your current complaints until next year at the earliest and that is if you are lucky.

Feb 21, 2009 2:04 pm

Why do you think it will take so long to make obvious improvements to the system? I can not understand what the  WS brokers have been using to manage accounts. I get your info about why brokervision had to go. Same story with ontrack?

Feb 21, 2009 4:39 pm

[quote=albert]Why do you think it will take so long to make obvious improvements to the system? I can not understand what the  WS brokers have been using to manage accounts. I get your info about why brokervision had to go. Same story with ontrack?[/quote]

WB has 3 releases each year Feb, June, Oct. They are testing the June release right now, developing for the October release and and finishing up requirements for next feb release. At least thats how it was always explained to me. That means the issues you have right now at earliest won’t get queued up until next June. Those enhancments have to fight for funding along with everything else and there is never enough funding. Hopfully your issues were already known and in an exisitng queue otherwise it will be a while.

On track was not integrated with envision, portfolio ensight is. I heardthere were a few gaps between the two systems but portfolio insights was suppose to be upgraded to do those things.  To be honest I do not know a lot about on track, but the portfolio insight tool was pretty powerful, especially in the bond area. When gold was shut down, the old pru fixed income system, I was not happy. I could not believe it when WB actually put someing in Smart Station that was better than what was on BOSS, pru’s broker desktop system. Boss rocked.

If on track was better than portfolio insights it must have been one heck of a product.

Feb 21, 2009 5:06 pm

Stupid station, info minimum & excellence lost. I’ve always used Act. Why they would build their own POS from scratch instead of going with a decent CRS will always be a mystery to me.

Feb 22, 2009 3:16 am

I will send a “service request” to ask for ClientOne/Broker vision to be returned…

Feb 22, 2009 3:39 am

I am really sorry for you guys that are still there. If you are worried/scared to move DONT BE!
I made the jump in Jan , andafter reading this forum now, I am sooooo glad I did. People try to scare you into thinking moving is a nightmare, and I am sure it can be depending on teh advisor, clients and firm, but mine has gone so much smother than I couldn have ever imagined…just do it! I wasnt worried about waiting for a retention…it wasnt important to me…no money could have kept me at WS before let alone now…so those that are unhappy, get out while you have someplace to go or get used to the new reality.

Feb 22, 2009 1:54 pm

nestegg,

How does the SF computer system stack up to ontrack and brokervision? 
Feb 22, 2009 3:45 pm

I am an AGE legacy CA and I have to say that after years of using BV I hate Smartstation.  Being human, I detest change of most sort, but this change is ridiculous.  It takes me at least 20 clicks to get the information I need. But worse than Smartstation is what has happened to our back office. I have spent more time taking the “scenic route” of St. Louis trying to find someone who could and was WILLING to help me than I have doing what I am paid to do “service customer requests”.  I spent a total of over 2 hours on Friday being switched from dept to dept and finally got the response “you will have to tell your customer to be patient, we have just been through a big conversion and it is tax time”.  I told that person that now is not the time to tell a client they have to be patient, they will sign transfer forms faster that I can blink.  I think it is horrible that when I call St. Louis I am placed on hold forever and the lack of competence on the other end is frightening. One person gives you one answer and other person gives you another answer. They dont give a sht and it is reflected in their attitude every time I call.  I might as well be calling Comcast about my personal cable bill, what happend to the competent support and attitude that was AGE? We used to have a contact in each dept that we dealt with, now we get a call center. The hold mesg says the calls are recorded, I wonder if anyone in St. Louis is bothering to listen to the responses that are being given out and to the shtty attitude that goes along with the responses.  Is this the way Wachovia did business before the merger with AGE? I take pride in the quality of my customer service for our clients, I used to take pride in the fact I worked for AGE, now I am embarrased to tell people where I work.  I have been concerned for awhile that my brokers would leave the company and wondered where that would leave me…now I am hoping they leave and take me with them.  I do not want to be connected to a company that I see us being, I am ashamed of our company.  But at the same time I wonder, is it any better at any other companies right now?  

Feb 22, 2009 4:34 pm

[quote=brokergirl]I am an AGE legacy CA and I have to say that after years of using BV I hate Smartstation.  Being human, I detest change of most sort, but this change is ridiculous.  It takes me at least 20 clicks to get the information I need. But worse than Smartstation is what has happened to our back office. I have spent more time taking the “scenic route” of St. Louis trying to find someone who could and was WILLING to help me than I have doing what I am paid to do “service customer requests”.  I spent a total of over 2 hours on Friday being switched from dept to dept and finally got the response “you will have to tell your customer to be patient, we have just been through a big conversion and it is tax time”.  I told that person that now is not the time to tell a client they have to be patient, they will sign transfer forms faster that I can blink.  I think it is horrible that when I call St. Louis I am placed on hold forever and the lack of competence on the other end is frightening. One person gives you one answer and other person gives you another answer. They dont give a sht and it is reflected in their attitude every time I call.  I might as well be calling Comcast about my personal cable bill, what happend to the competent support and attitude that was AGE? We used to have a contact in each dept that we dealt with, now we get a call center. The hold mesg says the calls are recorded, I wonder if anyone in St. Louis is bothering to listen to the responses that are being given out and to the shtty attitude that goes along with the responses.  Is this the way Wachovia did business before the merger with AGE? I take pride in the quality of my customer service for our clients, I used to take pride in the fact I worked for AGE, now I am embarrased to tell people where I work.  I have been concerned for awhile that my brokers would leave the company and wondered where that would leave me…now I am hoping they leave and take me with them.  I do not want to be connected to a company that I see us being, I am ashamed of our company.  But at the same time I wonder, is it any better at any other companies right now?  
[/quote]

For WS it is all about scale and scope. They want the brokers to serve themselves and not bulk up home office. They will put the tools in your hands, but expect you to do the work. As for the back office issues, what do you expect St Louis has to learn a new system as well.

Feb 22, 2009 4:48 pm

[quote=albert]nestegg,

How does the SF computer system stack up to ontrack and brokervision?  [/quote]

Unfortunately no Brokervison, but no firm had anything like that other than AGE, They have Financial Planning Software as comprehensive and in some ways moreso when compared to On Track, and there are reports you ca generate similar to OTPP reports, not the same but similar.
Feb 22, 2009 4:51 pm

BrokerVision was much easier to use took much less time and required less help from the home office. Everything we had was designed for self sufficience

Feb 22, 2009 5:54 pm

I still miss BrokerVision

Feb 22, 2009 5:57 pm

[quote=brokergirl] I do not want to be connected to a company that I see us being, I am ashamed of our company.  But at the same time I wonder, is it any better at any other companies right now?  
[/quote]
You guys need to be talking to Stifel. The answer is that it is better at other companies riht now…much better!

Feb 22, 2009 6:11 pm

I understand completely that St. Louis has to learn a new system too. I feel their pain, trust me.  My biggest complaint and concern is the attitude, I never had attitude before. Everyone has a bad day at work, but every call I have made to the back office in the last few weeks has resulted in a very bad attitude, like I am bothering them. What frustrates me is that in order to do my job efficiently and professionally sometimes I need help and answers from St. Louis. Not necessarily on Smartstation, but on policy, procedures, products.  I used to feel like we were all on the same “team” with a common goal, to service our clients in a professional and timely manner. Now I get the feeling it is “us against them” and that is not how it should be. When I can’t do my job like I am used to because I am spending so much time on hold or being transferred from person to person, that makes it very frustrating and my attitude turns sour. I am sure that morale is low in the back office as well, just as it is in the branches, and maybe I am a Pollyana, but what happened to everyone working toward the same goal?  Is that mentality unreasonable to ask for nowadays?  What happened to good customer service? I am always telling our clients not to worry about calling me once, twice a day if they need to, I honestly believe that without clients and their phone calls, we would ALL be unemployed. And I strive everyday to get my clients the help and understanding they want and most importantly, deserve. The one thing that used to set AGE apart from all the other firms was CUSTOMER SERVICE.  And I feel those days are gone.  It is a hard pill for clients to swallow when they call in this time of year to get the total amount of fees they paid for tax purposes and then they look at the statements and see their returns, the least we can do is provide excellent service. 

Feb 22, 2009 6:13 pm

[quote=brokergirl]I understand completely that St. Louis has to learn a new system too. I feel their pain, trust me.  My biggest complaint and concern is the attitude, I never had attitude before. Everyone has a bad day at work, but every call I have made to the back office in the last few weeks has resulted in a very bad attitude, like I am bothering them. What frustrates me is that in order to do my job efficiently and professionally sometimes I need help and answers from St. Louis. Not necessarily on Smartstation, but on policy, procedures, products.  I used to feel like we were all on the same “team” with a common goal, to service our clients in a professional and timely manner. Now I get the feeling it is “us against them” and that is not how it should be. When I can’t do my job like I am used to because I am spending so much time on hold or being transferred from person to person, that makes it very frustrating and my attitude turns sour. I am sure that morale is low in the back office as well, just as it is in the branches, and maybe I am a Pollyana, but what happened to everyone working toward the same goal?  Is that mentality unreasonable to ask for nowadays?  What happened to good customer service? I am always telling our clients not to worry about calling me once, twice a day if they need to, I honestly believe that without clients and their phone calls, we would ALL be unemployed. And I strive everyday to get my clients the help and understanding they want and most importantly, deserve. The one thing that used to set AGE apart from all the other firms was CUSTOMER SERVICE.  And I feel those days are gone.  It is a hard pill for clients to swallow when they call in this time of year to get the total amount of fees they paid for tax purposes and then they look at the statements and see their returns, the least we can do is provide excellent service. 
[/quote]

You hit the nail on the head…this was one of my primary reasosn for leaving. The Home Ofice seemed like they were working against you instead of for you. I cannot tell you how refreshing it is to have the feeling of being on the same team again. I have fiund this at Stifel, I wish I would have left a year ago instead of a month ago!

Feb 22, 2009 6:21 pm

[quote=nestegg]

[quote=albert]nestegg,

How does the SF computer system stack up to ontrack and brokervision?  [/quote]

Unfortunately no Brokervison, but no firm had anything like that other than AGE, They have Financial Planning Software as comprehensive and in some ways moreso when compared to On Track, and there are reports you ca generate similar to OTPP reports, not the same but similar.
[/quote]

Nestegg,

So are you saying that SF has no CRM at all?  How do most guys handle it if they don't?  Buy an outside package?  Additionally, now that it has been a few months, how much of the book has moved and what has been the reaction to moving in a down market? 

Traditional wisdom says that an advisor will bring 80% of their book with them but less in a down market.  I am scared that with accounts being down and every client questioning their advice no matter how good the relationship, the conversion rate will be significatly less than the 80%.  We have great relationships and client retention and hope we would do better than average, but I can't see making a life changing move on hopes.
Feb 22, 2009 6:28 pm

That joke of a fore frontretention blows.

WFC’s treatment of FA’s blows

The future at WFC looks like ist gonna blow. (they dont want ws)

for AGE guys it blows times 10 (you got so lucky to JUST make the Titanic as it was leaving port and it seems like you in the class that Jack was in, not pearl or whatever her name was)



But you know what?    you have options.   

think about 99% of people out these in different businesses that DONT have options.



it truly is time to stfu or make your move.    The opportunities are there.



no one in here will say it because we all have monster ego’s…but it is SCARY as hell to move.



It take a massive amount of courage and guts to make the move and test to SEE if you have what it takes to get your people to come with you.



those of you that totally hate wells forego advisors for whatever reason and beleive the future here is not much better…



its time to s%^& or get off the pot. period



If you dont have the stones to take the leap…go back to your office and STFU and take your medicine



period

Feb 22, 2009 6:36 pm

I understand there is a Buyout retirement package for FA’s. I remember a call that had some of the details. Does anyone know how to find out about it. The HR department will only direct me to my Branch manager who says he “looking into it”.

Feb 22, 2009 6:43 pm

JayMc…thats pretty much bottom line. I agree. No amount of speculating on our part on this board will make a difference. WFC is gonna do what WFC wants to do. For those stay, good luck to you.

Glad I printed off all my relevant client stuff couple of weeks ago.

Feb 22, 2009 6:55 pm

Do the AGE guys that got the retention package from the AGE/WB merger have to repay if they leave WB now or is that amt they got forgiven?

Feb 22, 2009 6:56 pm

[quote=CommonSense]

[quote=nestegg]

[quote=albert]nestegg,

How does the SF computer system stack up to ontrack and brokervision?  [/quote]

Unfortunately no Brokervison, but no firm had anything like that other than AGE, They have Financial Planning Software as comprehensive and in some ways moreso when compared to On Track, and there are reports you ca generate similar to OTPP reports, not the same but similar.
[/quote]

Nestegg,

So are you saying that SF has no CRM at all?  How do most guys handle it if they don't?  Buy an outside package?  Additionally, now that it has been a few months, how much of the book has moved and what has been the reaction to moving in a down market? 

Traditional wisdom says that an advisor will bring 80% of their book with them but less in a down market.  I am scared that with accounts being down and every client questioning their advice no matter how good the relationship, the conversion rate will be significatly less than the 80%.  We have great relationships and client retention and hope we would do better than average, but I can't see making a life changing move on hopes.
[/quote]

No I am not saying that. There is CRM...a place for notes etc, and it ties to outlook etc. It just isn't BV...but what I found out quickly was when looking at other firms, no one had anything like BV. You can also use outside software as well if you wish.

I was very concerned about moving with the market down etc, but I have found those fears to be over exaggerated. Before the ACAT blackout I had roughly 70%+ of assets alredy over. Working on the rest now, I se no reason I wont have at least 90% withing a month or so. It is alot of work, but the ACAT's have come alot easier than expected.
Feb 22, 2009 10:19 pm

I do not know how many brokers know this, but with the merger many in St Louis took pay cuts to stay in their job. WS comp plan for employees is low base with caps and big year end bonuses. Everyone was told bust your a@@ and get rewarded at year end. Firm integration has  been a complete culture shock for St Louis and people have had to put in a lot of time to get things to where they are now.

Now that the firms are merged, HO was told to expect 20% of their target bonus. The implied message is be happy you got a job. People are getting screwed left and right. I talked to some friends there recently and things seem really bad. I am not surprised you are not getting great service.

    

Feb 23, 2009 4:09 am
PaulAtreides:

I do not know how many brokers know this, but with the merger many in St Louis took pay cuts to stay in their job. WS comp plan for employees is low base with caps and big year end bonuses. Everyone was told bust your a@@ and get rewarded at year end. Firm integration has  been a complete culture shock for St Louis and people have had to put in a lot of time to get things to where they are now.

Now that the firms are merged, HO was told to expect 20% of their target bonus. The implied message is be happy you got a job. People are getting screwed left and right. I talked to some friends there recently and things seem really bad. I am not surprised you are not getting great service.

    

They received 20% of their anticipated 08 bonus because they got screwed by Steele.  I assume you are just making up the rest of your post.
Feb 23, 2009 4:22 am

[quote=BukiRob][quote=cmein1999]This has to be the worst system ever. There is no way this is a merger of equals, best practices coming together, taking the best things from each firm and combining them,etc, etc, etc.

  For the guys that have been around for a while, we are back to the days of QP, QS, QA. Tell me how you run a report that isn't 30 pages in length that shows portfolio holdings, when it was purchased and exclude reinvestment costs from mutual funds.   I can't find one.   Contact management: there is no way in hell it should take 3 minutes to find a phone number, enter a note or just look at previous notes. Bring back Brokervision. It is better by leaps and bounds. Bring back Portfolio Diversification, Bring Back OTPP. They were simple to use and the client didn't need to take home 25 pages of disclosures and information they really didn't want. Don't get me wrong, when your putting together a complete financial plan this system is better than OTFI. But if you have a client come in and want to just print off a simple portfolio holdings page, its 10 pages at the least.    If anyone else feels this way please let your higher ups know. This is 5 steps backwards compared to what we had. Don't let them tell you anything different.   Its a PIG with Lipstick. [/quote]   It helps to be familar with the new op system before you boldly proclaim what it can and can not do.    You want to print off a client holding report?  Its simple to access that right off smart station.  You can print for just an account or for an entire household.  Its right there at the portfolio insights tab.  You can just print equity, fixed income, funds or all.  Realized gains and losses, estimated income and a eff frontier for the account.  It can be as detailed or generic as you want. This system is no where near as good as Boss 300 was but that said, it does a lot of the things you claim it doesnt do.  Not perfect by any means but you really need to know the full capabilites of the system before you make the kinds of comments you are making.  No way do you know what it can and cant do in 3 or 4 days of using it.   Contact mgt is new and Im not impressed but then, Ive never been impressed by any firms contact mgt system.[/quote]   Why in the world would any broker use his firm's contact management program when a portable program like ACT is avilable, cheap, and easy to use?
Feb 23, 2009 2:50 pm
QB:

[quote=PaulAtreides]I do not know how many brokers know this, but with the merger many in St Louis took pay cuts to stay in their job. WS comp plan for employees is low base with caps and big year end bonuses. Everyone was told bust your a@@ and get rewarded at year end. Firm integration has  been a complete culture shock for St Louis and people have had to put in a lot of time to get things to where they are now.

Now that the firms are merged, HO was told to expect 20% of their target bonus. The implied message is be happy you got a job. People are getting screwed left and right. I talked to some friends there recently and things seem really bad. I am not surprised you are not getting great service.

    

They received 20% of their anticipated 08 bonus because they got screwed by Steele.  I assume you are just making up the rest of your post. [/quote]

Call the trading floor or the research team, whats left of them, and see for yourself. The people I talked to were fairly senior and their stories were all similar.

As for the ops team, many of them worked 7 days a week during the Pru merger, but got a nice payout when it was done.  This merger would have required a similar effort, but they got a very very small pay out.

Maybe it was Steele that screwed them, but it is DL that they see in St Louis everyday, so he is the one they are blaming.
Feb 24, 2009 2:05 am

[quote=BukiRob][quote=cmein1999]This has to be the worst system ever. There is no way this is a merger of equals, best practices coming together, taking the best things from each firm and combining them,etc, etc, etc.

  For the guys that have been around for a while, we are back to the days of QP, QS, QA. Tell me how you run a report that isn't 30 pages in length that shows portfolio holdings, when it was purchased and exclude reinvestment costs from mutual funds.   I can't find one.   Contact management: there is no way in hell it should take 3 minutes to find a phone number, enter a note or just look at previous notes. Bring back Brokervision. It is better by leaps and bounds. Bring back Portfolio Diversification, Bring Back OTPP. They were simple to use and the client didn't need to take home 25 pages of disclosures and information they really didn't want. Don't get me wrong, when your putting together a complete financial plan this system is better than OTFI. But if you have a client come in and want to just print off a simple portfolio holdings page, its 10 pages at the least.    If anyone else feels this way please let your higher ups know. This is 5 steps backwards compared to what we had. Don't let them tell you anything different.   Its a PIG with Lipstick. [/quote]   It helps to be familar with the new op system before you boldly proclaim what it can and can not do.    You want to print off a client holding report?  Its simple to access that right off smart station.  You can print for just an account or for an entire household.  Its right there at the portfolio insights tab.  You can just print equity, fixed income, funds or all.  Realized gains and losses, estimated income and a eff frontier for the account.  It can be as detailed or generic as you want. This system is no where near as good as Boss 300 was but that said, it does a lot of the things you claim it doesnt do.  Not perfect by any means but you really need to know the full capabilites of the system before you make the kinds of comments you are making.  No way do you know what it can and cant do in 3 or 4 days of using it.   Contact mgt is new and Im not impressed but then, Ive never been impressed by any firms contact mgt system.[/quote]   I have been using SS for a week now and I can't print a simple portfolio diversifcation report.  Here's what I'm looking for.   Client has three accounts 2 IRA's and a joint account. Stocks, bonds, cash etc in each account.  In brokervision I brought up the household (1-2 clicks max) clicked on reports, selected  diversifcation report (with original cost basis) and consolidate the holdings. Click print. Done.   I would get one report showing all positions as if it where one big account. It showed the positions in order of Cash, Bonds (by maturity or alphabetically), stocks then totaled with any annuity positions on the next page with a grand total. It showed percentages of portfolio for each postion, expected income and yield percentage.   I used that everyday. Since conversion all I can get is postions for each account. If you try to group the accounts it prints out one report but list each one individually.   If anyone can tell me how to print the report above it would be much appreciated. I'll mail you a case of beer. I'll bet no one can do it.   Next: When I first used SS and searched for a client ( example client name Wells) the system returns wells and every other idiot whose name is greater. That's when I knew it was a poorly designed system. If I'm looking for Jones. I don't need to see anyone else.   Bottom line. IMO SS is probably a good system but is not very user friendly. It's been a week and I still have no idea of how to use contact manager and I've been using PC's since they ran  on DOS.    
Feb 24, 2009 2:10 am
QB:

[quote=PaulAtreides]I do not know how many brokers know this, but with the merger many in St Louis took pay cuts to stay in their job. WS comp plan for employees is low base with caps and big year end bonuses. Everyone was told bust your a@@ and get rewarded at year end. Firm integration has  been a complete culture shock for St Louis and people have had to put in a lot of time to get things to where they are now.

Now that the firms are merged, HO was told to expect 20% of their target bonus. The implied message is be happy you got a job. People are getting screwed left and right. I talked to some friends there recently and things seem really bad. I am not surprised you are not getting great service.

    

They received 20% of their anticipated 08 bonus because they got screwed by Steele.  I assume you are just making up the rest of your post. [/quote] Wachovia bank employees got less then 10% of the bonus they got before, that was Steele's call, St Louis got 20% of what they were told to expect, that was Ludemans call,  Two seperate companies.
Feb 24, 2009 2:19 am
Redpen:

I understand there is a Buyout retirement package for FA’s. I remember a call that had some of the details. Does anyone know how to find out about it. The HR department will only direct me to my Branch manager who says he “looking into it”.

  It's called the Sunset program.  You purchase a book from the retiring FC.    
Feb 24, 2009 7:17 pm

I am a former MD with MER. RJames is not at all the right option. Call me 415.956.9990

Feb 24, 2009 9:17 pm

[/quote]

  I have been using SS for a week now and I can't print a simple portfolio diversifcation report.  Here's what I'm looking for.   Client has three accounts 2 IRA's and a joint account. Stocks, bonds, cash etc in each account.  In brokervision I brought up the household (1-2 clicks max) clicked on reports, selected  diversifcation report (with original cost basis) and consolidate the holdings. Click print. Done.   I would get one report showing all positions as if it where one big account. It showed the positions in order of Cash, Bonds (by maturity or alphabetically), stocks then totaled with any annuity positions on the next page with a grand total. It showed percentages of portfolio for each postion, expected income and yield percentage.   I used that everyday. Since conversion all I can get is postions for each account. If you try to group the accounts it prints out one report but list each one individually.   If anyone can tell me how to print the report above it would be much appreciated. I'll mail you a case of beer. I'll bet no one can do it.   Next: When I first used SS and searched for a client ( example client name Wells) the system returns wells and every other idiot whose name is greater. That's when I knew it was a poorly designed system. If I'm looking for Jones. I don't need to see anyone else.   Bottom line. IMO SS is probably a good system but is not very user friendly. It's been a week and I still have no idea of how to use contact manager and I've been using PC's since they ran  on DOS.    [/quote]

Hi,

I'm not in the office today, so I can't give you the Smart Station help desk phone number, but if you call the original help desk, you can ask them for the Smart Station help desk number.

They really try to be helpful, but I don't even think they know how to use the system very well.  Spent 1.5 hours on the phone the other day with them just trying to unlink Smart Stations idea of a household account and link the ones I wanted just to have the guy finally say that that part of the system wasn't working for me and he would have to do it if I emailed him all my info. 

I can't imagine how many they screwed up when converting that will take for days to untangle.

Good Luck!


Feb 25, 2009 8:15 pm

If any Wachovia reps want to go to a wire house want to get THE best deal at a wire house firm (MS, SB, UBS, Bear Stearns, etc. or independent)
Please call me at 415.956.9990. As a former MD with ML I offer white
glove service and best inside industry information available.

Feb 25, 2009 11:19 pm

anyone who is legacy AGE and stayed through the WS merger one has to question their business savy.

Feb 25, 2009 11:54 pm

Does anyone know anything about FiNet. Is it more of the same with a different twist? Should we tear off the Band-Aid and go to LPL or RJ.

Thanks in advance RWM
Feb 26, 2009 12:37 am

nestegg,

Does SF have anything like a simple portfolio diversification report?

Feb 26, 2009 6:02 pm

A lot of guys from Wachovia are getting frustrated and are taking the Independent route or looking for other alternatives. The future of reps there seems to be a little uncertain because of the M&As. 

Feb 26, 2009 7:55 pm

[quote=albert]

nestegg,

Does SF have anything like a simple portfolio diversification report?

[/quote] yes
Feb 26, 2009 9:01 pm

Please give me a call. 415.956.9990. I am a former MD with ML and now
recruit the best advisors in the US. I know most everything that is
going on out there.

Feb 26, 2009 11:46 pm

just trying to help those in need - and I have helped dozens…whetehr I get a fee or not… if you are not in need why a support group poster?

Feb 26, 2009 11:54 pm

Because we know you’re trolling for business.  Every post reeks of desparation.

Feb 26, 2009 11:57 pm

I heard from a source yesterday that one of the highest executives (I will not name now but use your imagination) at Wells stated…buying Wachovia Securities was like buying a new cadillac and then finding a dead body in the trunk. So, with my 17 years experience in this field at high levels of management in the industry (was also a 1mm+ producer) feel that the bonuses are pushed out coupledw with Stumpf saying they want focus of marketing dollars targeted at branch brokerage - Wachovia Securities is on the block real soon if not secretly being shopped now). 

Feb 27, 2009 12:58 am

Former MD

I have been reading my fellow advisors comments and I have to agree. Everytime I hear a resume like yours I wonder why would somebody doing a million dollars in production would enter management at any firm especially ML. It must be a sick combination of ego and stupidity.  I would have more respect for a Jones guy doing 86K gross who knocks on doors on Saturday than the entire management team at ML.  As far as the dead body in the trunk...that was the management team at ML in the back of a government sedan. They were on the way to Charlotte to kiss some serious ass and beg for another chance...
Feb 27, 2009 3:14 am

[quote=Readnecks w/Money]

Former MD



I have been reading my fellow advisors comments and I have to agree. Everytime I hear a resume like yours I wonder why would somebody doing a million dollars in production would enter management at any firm especially ML. It must be a sick combination of ego and stupidity. I would have more respect for a Jones guy doing 86K gross who knocks on doors on Saturday than the entire management team at ML. As far as the dead body in the trunk…that was the management team at ML in the back of a government sedan. They were on the way to Charlotte to kiss some serious ass and beg for another chance…[/quote]





back of govt sedan…funny   you are the man



how much does a recruiter get on a FA deal?
Feb 27, 2009 3:46 pm
FormerMD:

I heard from a source yesterday that one of the highest executives (I will not name now but use your imagination) at Wells stated…buying Wachovia Securities was like buying a new cadillac and then finding a dead body in the trunk. So, with my 17 years experience in this field at high levels of management in the industry (was also a 1mm+ producer) feel that the bonuses are pushed out coupledw with Stumpf saying they want focus of marketing dollars targeted at branch brokerage - Wachovia Securities is on the block real soon if not secretly being shopped now). 

  No, you didnt. No one told you that. If they did--they're an idiot. Wells didnt buy "Wachovia Securities"---they bought Wachovia Corp.   If anyone has skeletons to hide-its the bank, not us.    One post about you being a frmr MD w/ MER is sufficient--most of us can read fairly well. Just cant spell to good.
Feb 28, 2009 4:27 am

[quote=Readnecks w/Money]

Former MD

I have been reading my fellow advisors comments and I have to agree. Everytime I hear a resume like yours I wonder why would somebody doing a million dollars in production would enter management at any firm especially ML. It must be a sick combination of ego and stupidity.  I would have more respect for a Jones guy doing 86K gross who knocks on doors on Saturday than the entire management team at ML.  As far as the dead body in the trunk...that was the management team at ML in the back of a government sedan. They were on the way to Charlotte to kiss some serious ass and beg for another chance...[/quote]   Good Stuff!
Feb 28, 2009 4:44 am

formerMD

its interesting we (fa’s) have such hate towards you.

i cold called strangers for many years. same crap   beating the bushes for business   good luck to you man       

Feb 28, 2009 12:03 pm

Hey…FormerMD has a right to prospect like the rest of us. I hate it when a broker in my office gets a cold call and shrugs the guy off without listening. Many of us grew our own businesses that way. I think it is wise for him to come to this site at these times - smart move.

Feb 28, 2009 2:33 pm

I’m glad there is no retention. It’s just a trap to get stuck in a place you may want to leave. I hear the the SB MS deal is a 10 year gig. A freakin decade. Screw that.

Feb 28, 2009 3:04 pm
FormerMD:

I heard from a source yesterday that one of the highest executives (I will not name now but use your imagination) at Wells stated…buying Wachovia Securities was like buying a new cadillac and then finding a dead body in the trunk. So, with my 17 years experience in this field at high levels of management in the industry (was also a 1mm+ producer) feel that the bonuses are pushed out coupledw with Stumpf saying they want focus of marketing dollars targeted at branch brokerage - Wachovia Securities is on the block real soon if not secretly being shopped now). 

    This is very interesting to me.  My branch mgr. told me a couple weeks ago that he was told that Wells said that "buying WB was like buying a cadillac and then realizing WS came with it was like finding a grand piano in the trunk.  They just don't know where to put the piano yet..."  So WS is somewhere between a dead body and a grand piano.  None the less, we are probably either on the block or jv with UBS is coming.  My guess is when they see how many FA's qualify for 4front on June 30th and they don't want to pay, they'll consider their options all over again.  Interesting.
Feb 28, 2009 3:13 pm

I see in the WSJ that DL’s boss DC got his retention.  But hey- what’s $17 million among friends.  Wonder how much DL got??

Feb 28, 2009 7:47 pm

Anyone interested in learning about our firms Producer Transition Package, send me a personal message.

Mar 1, 2009 2:48 am

The SS contact management system is, in myopinion, a far cry from Broker Vision...from the sound of things in this group, there is some agreement.  I suspect that there are still some remnants of AGE folks that supported Broker Vision still around, and I also suspect they are not pleased with this system.  Should they make it thru this turmoil, I hope they take 'the pig' and can perform some plastic surgery on it. 

Mar 1, 2009 1:23 pm

the way things are going in the world, NOT moving is illogical.   if you have a family to support, it seems to me you better man-up and go.   you get paid 250% of 2008 gross?



hello? it seems to me there is at least a 50%/50% chance we are headed to an Obama nation 10 plus year japen.     i think the firms are crazy paying this much.   i think ALL of these deals are going to end relatively soon in this envirorment.    its beyond what firm you might like etc this is survival. i think guys who dont monetarize their business now are going to regret it big time.

you all know the REAL reason many dont leave is fear



survival

Mar 1, 2009 4:57 pm

JayMc or anyone…my main concern with taking a deal is what happens if A. Cant bring a decent percentage of clients B. Can’t rebuild what I cant bring due to the current economic/investment environment C. Need to rely on the deal money to survive D. have to pay several thousand dollars per month in taxes on upfront money E. run out of the deal money and still owe thousands of dollars per month and perhaps not generating enough revs to pay that plus provide for family. Ive been offered deals of about 230% with 120% upfront. t12 550k. Obviously this would be a great opportunity if all worked out well. But the fact that there is no guarantee that it will work out well is a great concern. Everyday the news seems to get worse and the markets reacting accordingly. Anyone else have these concerns and reservations? It’s not that I dont have confidence in my own abilities, but we havent really ever seen anything like whats going on now with the global economy and if you are correct and we go ala Japan, couldnt these deals we take now come back to seriously haunt and financially endanger us later? Whats the worst case scenario here in taking a deal now other than what I assume in points A through E?  

Mar 1, 2009 6:17 pm

3rd ID.  The up front bonus money is extremely generous especially with production numbers going down.  If structured correctly, it can work for you.  Just pay attention to production requirements, handcuff time that you forfeit your flexibility going forward, and the penalties if you leave before the contract expires.  Many deals require 100% of upfront money to be repaid if you leave at any time at all during your contract.  Reps assume if you sign a six year deal and stay for three that you only owe half, but that is not how most of these contracts are written.  Making a percentage forgivable each year makes much more sense and get it in writing.  Make sure a good attorney reviews your offer as they might be able to negotiate terms.  Most reps sign deals without considering options to the contract.  Looks like Merrill guys going into the penalty box are getting 20% and 25% payouts effective in June and they are taking away production credited in the first half of the year at higher levels. 

  If you are looking to make a change without the handcuffs, it does seem like the independent channel should be considered if you want to avoid the bullsh*t.  The formula offered by Cantella seems to make sense.  Their reps get 90% payouts.  No grids.  If you need an advance to get your business up and running as an independent, they give you three months worth of living expenses plus start up expenses to set up your office.  They reduce your payout down to 80% until they recoup the upfront money, but 80% is much more attractive now that there is no retention bonus.  They clear through Raymond James, National Financial, Pershing, and JP Morgan, so there is plenty of flexibility to get things done.  It's essentially an interest free loan that is paid back in less than two years if you maintain reasonable production levels and then you are at full payout.     
Mar 1, 2009 7:37 pm

[quote=3rd ID] JayMc or anyone…my main concern with taking a deal is what happens if A. Cant bring a decent percentage of clients B. Can’t rebuild what I cant bring due to the current economic/investment environment C. Need to rely on the deal money to survive D. have to pay several thousand dollars per month in taxes on upfront money E. run out of the deal money and still owe thousands of dollars per month and perhaps not generating enough revs to pay that plus provide for family. Ive been offered deals of about 230% with 120% upfront. t12 550k. Obviously this would be a great opportunity if all worked out well. But the fact that there is no guarantee that it will work out well is a great concern. Everyday the news seems to get worse and the markets reacting accordingly. Anyone else have these concerns and reservations? It’s not that I dont have confidence in my own abilities, but we havent really ever seen anything like whats going on now with the global economy and if you are correct and we go ala Japan, couldnt these deals we take now come back to seriously haunt and financially endanger us later? Whats the worst case scenario here in taking a deal now other than what I assume in points A through E?

[/quote]



its sucks.   the choice aint easy



its life and the reality of this market.

Mar 1, 2009 8:28 pm

With Bammy in the whitehouse it doesnt matter. The usa is toast…Depression, riots and civil war by summer…pass the ammo.

Mar 1, 2009 9:02 pm

I think Independent is making the key point here.
I think you gotta be nuts to go from wirehouse to wirehouse for a check. You will be owned. And you wont know what the future looks like.
3RD ID - If you are doing 550k t-12 now, figure its 400k for the next 12 months. If you move, and go indie, say worst case scenario its $250k, because you leave a lot of clients behind. At 80% thats 200k, less expenses - you are at 150k net. Not ideal, but couldnt you live with it while you build?
Also keep in mind, being paid on a 1099 is a lot more valuable with the brave new BAMA world.
Like i said, if i left my wire, i would never go to another wire.

Mar 1, 2009 10:38 pm

[quote=legage19]

The SS contact management system is, in myopinion, a far cry from Broker Vision…from the sound of things in this group, there is some agreement.  I suspect that there are still some remnants of AGE folks that supported Broker Vision still around, and I also suspect they are not pleased with this system.  Should they make it thru this turmoil, I hope they take ‘the pig’ and can perform some plastic surgery on it. 

[/quote]

Lets see SS contact management is less then a year old. Brokervision was what…oh 15 years old. How did Brokervision look in its first year? Pretty much sucked from what i hear. You have to remember SS is evolving constantly. New releases each month and bigger onwes each Qt. Contact management is on the top of the list for updates.
Mar 1, 2009 11:40 pm

[quote=Hydeho]

[quote=legage19]

The SS contact management system is, in myopinion, a far cry from Broker Vision…from the sound of things in this group, there is some agreement.  I suspect that there are still some remnants of AGE folks that supported Broker Vision still around, and I also suspect they are not pleased with this system.  Should they make it thru this turmoil, I hope they take ‘the pig’ and can perform some plastic surgery on it. 

[/quote]

Lets see SS contact management is less then a year old. Brokervision was what…oh 15 years old. How did Brokervision look in its first year? Pretty much sucked from what i hear. You have to remember SS is evolving constantly. New releases each month and bigger onwes each Qt. Contact management is on the top of the list for updates.
[/quote]

Yes but technology 15 years ago was much worse…no reason in the day and age to have an archaic system with the technology available
Mar 2, 2009 1:04 am

I apologize if this has been posted before, but I just saw it…from Investment News


"Ludeman
<div> Wells won't sell Wachovia Securities, he says </div> <div id="Byline"> <t></t><table border="0" cellpadding="0" cellspacing="0" width="100%"> <t><tr><td> By <b><a href="http://www.investmentnews.com/apps/pbcs.dll/personalia?ID=DJAMIESON" target="_blank">Dan Jamieson</a></b> <br>March 1, 2009, 6:01 AM EST <div><br></div> </td> <td align="right"><t></t><table border="0" cellpadding="0" cellspacing="4" width="1%"> <td valign="bottom"><a href="http://www.investmentnews.com/apps/pbcs.dll/article?AID=/20090301/REG/303019978/1010&template=printart" target="_blank"><img src="http://www.investmentnews.com/images/IN-print.gif" height="30" width="30" border="0" /></a></td> <td valign="bottom"><a href="http://www.investmentnews.com/apps/pbcs.dll/art_tips?Site=CI&Date=20090301&Category=REG&ArtNo=303019978&Ref=AR&Profile=1010&headline=Danny%20Ludeman" target="_blank"><img src="http://www.investmentnews.com/images/IN-email.gif" height="30" width="32" border="0" /></a></td> <td valign="bottom"><a href="http://www.investmentnews.com/apps/pbcs.dll/section?category=RSS" target="_blank"><img src="http://www.investmentnews.com/images/IN-rss.gif" height="30" width="21" border="0" /></a></td> <td valign="bottom"><a href="http://www.investmentnews.com/reprints" target="_blank"><img src="http://www.investmentnews.com/images/IN-reprint.gif" height="30" width="44" border="0" /></a></td> <td valign="bottom"><a href="http://www.addthis.com/bookmark.php" target="_blank"><img src="http://www.investmentnews.com/images/IN-share.gif" height="30" width="35" border="0" /></a></td>

Wells Fargo & Co. has no intention of ditching Wachovia Securities,
according to the brokerage firm’s chief executive, Danny Ludeman.
“Wells Fargo is totally committed to the brokerage business,” he said
in an interview Feb. 20. That was the same day that Mr. Ludeman told
Wachovia troops that there would be no retention bonus package. "

I’d say, given Danny’s recent track record of having delivered provably false information…repeatedly, that this article would lead me to believe that WS is being shopped…HARD.

Mar 2, 2009 1:23 am

[quote=YHWY]
I apologize if this has been posted before, but I just saw it…from Investment News


"Ludeman
<div> Wells won't sell Wachovia Securities, he says </div> <div id="Byline"> <t></t><t></t><table border="0" cellpadding="0" cellspacing="0" width="100%"> <t><tr><td> By <b><a href="http://www.investmentnews.com/apps/pbcs.dll/personalia?ID=DJAMIESON" target="_blank">Dan Jamieson</a></b> <br>March 1, 2009, 6:01 AM EST <div><br></div> </td> <td align="right"><t></t><t></t><table border="0" cellpadding="0" cellspacing="4" width="1%"> <td valign="bottom"><a href="http://www.investmentnews.com/apps/pbcs.dll/article?AID=/20090301/REG/303019978/1010&template=printart" target="_blank"><img src="http://www.investmentnews.com/images/IN-print.gif" height="30" width="30" border="0" /></a></td> <td valign="bottom"><a href="http://www.investmentnews.com/apps/pbcs.dll/art_tips?Site=CI&Date=20090301&Category=REG&ArtNo=303019978&Ref=AR&Profile=1010&headline=Danny%20Ludeman" target="_blank"><img src="http://www.investmentnews.com/images/IN-email.gif" height="30" width="32" border="0" /></a></td> <td valign="bottom"><a href="http://www.investmentnews.com/apps/pbcs.dll/section?category=RSS" target="_blank"><img src="http://www.investmentnews.com/images/IN-rss.gif" height="30" width="21" border="0" /></a></td> <td valign="bottom"><a href="http://www.investmentnews.com/reprints" target="_blank"><img src="http://www.investmentnews.com/images/IN-reprint.gif" height="30" width="44" border="0" /></a></td> <td valign="bottom"><a href="http://www.addthis.com/bookmark.php" target="_blank"><img src="http://www.investmentnews.com/images/IN-share.gif" height="30" width="35" border="0" /></a></td>

Wells Fargo & Co. has no intention of ditching Wachovia Securities,
according to the brokerage firm’s chief executive, Danny Ludeman.
“Wells Fargo is totally committed to the brokerage business,” he said
in an interview Feb. 20. That was the same day that Mr. Ludeman told
Wachovia troops that there would be no retention bonus package. "

I’d say, given Danny’s recent track record of having delivered provably false information…repeatedly, that this article would lead me to believe that WS is being shopped…HARD.

[/quote]

For sure! That is like basically saying…we are for sale! Wonder how long it will be?

Mar 2, 2009 3:41 am
tdude:

With Bammy in the whitehouse it doesnt matter. The usa is toast…Depression, riots and civil war by summer…pass the ammo.



Bammy.....good call

new score cards:

guns
food
knives
land

we are Fukced.   get a check. put it in swiss bank acct

Mar 2, 2009 3:54 am

I think Independent is making the key point here.
I
think you gotta be nuts to go from wirehouse to wirehouse for a check.
You will be owned. And you wont know what the future looks like.
3RD
ID - If you are doing 550k t-12 now, figure its 400k for the next 12
months. If you move, and go indie, say worst case scenario its $250k,
because you leave a lot of clients behind. At 80% thats 200k, less
expenses - you are at 150k net. Not ideal, but couldnt you live with it
while you build?
Also keep in mind, being paid on a 1099 is a lot more valuable with the brave new BAMA world. Like i said, if i left my wire, i would never go to another wire.
*********************************************************
I am leaning to going Inde. I’m in the northeast. What would be the best choice in the NYC tristate area to go independent? I am hearing about LPL. Concerned about name recognition. I think with all these Madoff implosions going on, clients are going to want to see a recognizable name associated with their accts.

Mar 2, 2009 4:40 am

[quote=3rd ID]

I think Independent is making the key point here.
I
think you gotta be nuts to go from wirehouse to wirehouse for a check.
You will be owned. And you wont know what the future looks like.
3RD
ID - If you are doing 550k t-12 now, figure its 400k for the next 12
months. If you move, and go indie, say worst case scenario its $250k,
because you leave a lot of clients behind. At 80% thats 200k, less
expenses - you are at 150k net. Not ideal, but couldnt you live with it
while you build?
Also keep in mind, being paid on a 1099 is a lot more valuable with the brave new BAMA world. Like i said, if i left my wire, i would never go to another wire.
*********************************************************
I am leaning to going Inde. I’m in the northeast. What would be the best choice in the NYC tristate area to go independent? I am hearing about LPL. Concerned about name recognition. I think with all these Madoff implosions going on, clients are going to want to see a recognizable name associated with their accts.

[/quote]

You mean like Stamford?  Wachovia?  Citibank?

Mar 2, 2009 11:06 pm

UCFP - best of all. Contact me for a total overview

Mar 3, 2009 5:27 am

bankers do nothing but tell u what you want to hear and blow smoke uo your a$$.  how many times have you heard “this will be the last time we need $$$” or even better “we are well capitalized”  got to love freedom of speech.

Mar 6, 2009 1:30 am

Has anyone heard that some of the “back office” jobs and services have been outsourced to India?  One of the assistants in our office called St. Louis today regarding an issue with scanning documents into Document Control.  When she asked to speak with the dept in charge she was told that the dept did not have a phone extension. She asked why and was told that the jobs were being done in India !!!       INDIA ???     Someone else said that the “action items” in SS are being completed by people in INDIA as well, so I went in and looked at my completed action items by clicking on the reference number and sure enough, the majority were completed by people with Indian names.   Am I the only one that thinks there is a problem with this and is outraged ???   The market is in the tank, more jobs numbers come out tomorrow, people are losing jobs right and left and Wachovia is outsourcing jobs to INDIA?  I might as well start practicing saying “Welcome to Walmart”. at this rate my branch will be closed and a call center in a foreign country will be answering my clients questions.  Thanks for listening, I had to vent, it was “one of those days” !!!

Mar 6, 2009 1:54 am

Brkr Grl…u r correct. Accept br admin, exec offices ira and a few other things…most everything else has been outsourced. They have taken the best culture and back office the industry has ever seen and dismantled and destroyed it in 18 months. Client and broker service was A-1…now its trash…but heh…they can pay 45 market managers a half mill a yr with productivity and dvisory managers who justify their positions by ramming foreskin and envision down your throat…and living off the business that the advisors generate. DL has one agenda…be the biggest…he will have to work hard because he is about to lose 3-4000 fa’s. He knows how to pay off ceo’s to buy their firms but he is clueless when it it comes to managing…its the capable back office that supports the FA…not a 600k market mgr micro managing offices…OHHHHH but mer ms and ubs have them so we have to

Mar 6, 2009 2:05 am

Brokergirl, did not know about the outsourcing, but not surprised.  Today I spent 20 minutes on hold while trying to get support for annuity net.  When the guy finally answered, he could not answer my question and had to ask a co-worker.  I found out later in the day that he gave me the wrong answer.  Earlier this week a large client had a check bounce because funds were not in the account.  His big money is in multiple fee based accounts and he calls when he’s writing a check, we sell, and journal the money over.  Margin would always call, ask where the funds were coming from, and they would OK the check.  Not any more!  It shows up under “action items”, you have 3 hours to see it, and if you don’t, they bounce the check.  Margin is now out of the loop.  HOW IS THIS CLIENT FRIENDLY?  Are they intentionally trying to drive clients away?  It makes absolutely no sense!