Skip navigation
PODCASTS

How to Deal with Client Complaints

Craig Hersch and Patrick Carlson discuss what planners can do when their clients complain.

Resources

Not all client interactions can be happy ones, but that doesn’t mean the relationship has to suffer.

While some clients have reason to be disgruntled, many others are simply venting about something that may not have much to do with you at all. Listening and deciphering what they’re actually upset about is a key skill for planners.

In this episode, Craig Hersch and Patrick Carlson discuss what planners can do when their clients complain. 

Listen to this podcast

Browse more episodes in this podcast series. ...

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish