This is an all-encompassing term for technology in the financial services industry; money transfers, smartphone transactions, online banking, self-directed consumer investing and much more. These financial activities will continue to expand into consumer-oriented services.
Are you current with technology that’s available?
If you haven’t already, you should be proactive about making certain your clients are aware of, and if interested, know how to use the technology available to them. Delegating a team member the task of teaching clients how to best use this technology is a good value-add that offers protection from fintech disruption.
You also want to know which fintech services, if any, your clients are currently using that are outside your purview.