WFA opens up call center

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Nov 6, 2009 9:13 pm

Client Solutions Team. 250k HH's and under. As if the AGE guys were already happy. I bet SF will pass WFA advisor numbers by the middle of next yr. I know you AGE guys (and WS folks) are going to love this. Whoa you'll see more advisors leave then you saw with the retention fiasco....This post could surpass the mother of all posts!

Nov 6, 2009 9:20 pm

I'll bet the call center is in India to boot.

Nov 6, 2009 9:26 pm

Bud...this is going to cause a mass exodus. Public line is its "optional" Private line is-every FC will have to hand over enough accounts to make the center viable. Minimum 20 HH's.

Nov 6, 2009 9:27 pm
tdude:

Client Solutions Team. 250k HH's and under. As if the AGE guys were already happy. I bet SF will pass WFA advisor numbers by the middle of next yr. I know you AGE guys (and WS folks) are going to love this. Whoa you'll see more advisors leave then you saw with the retention fiasco....This post could surpass the mother of all posts!


tdude - you make no sense, or have no clue.  Call Center is just an option to move an account to - not mandated or required in any way.  This will cause no one to leave.
Nov 6, 2009 9:29 pm

QB That is naive. Ive seen the total report that only RP and mkt mgrs have. Br mgrs dont even have this. Every FA will contibute. The solutions team must be made viable. As to how many hhs is optional-for now. Min will be at least 20 and you will be pd peanuts for handing over your accounts.

Nov 6, 2009 9:30 pm
QB:

[quote=tdude]

tdude - you make no sense, or have no clue. Call Center is just an option to move an account to - not mandated or required in any way. This will cause no one to leave.





Those call centers are a pain in the ass. stupid.

Nov 6, 2009 9:33 pm

Shania, please change back.  Your pic does more for me than BP, Meletio, and Shoeshine all put together.  I don't care if you are 40 something, you are still pretty edible....

Nov 6, 2009 9:43 pm

52



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Nov 6, 2009 9:51 pm

Have to agree with you, they frikkin rock.  That vid brings back some memories. I saw em live with Dokken.....

Nov 7, 2009 12:45 am

I'm pretty sure the call center, for us, was put in place a year ago or so. It's 100% optional. It'll have zero impact on our broker population

Nov 7, 2009 7:54 am

It was great at UBS.  New guys get all the sludge - $30K single stock position with an invalid phone number and you can never get rid of them.  When you hunt them down they're freaked that you hunted them down.  When they openned the call center UBS paid us NNA credit for migrating them.  The only thing that was bad was you couldn't migrate account with missing documents or debits.  At UBS that's every account below 100K.  Oh yeah - no migrating annuities.  One more bad - when someone leaves the 250K accounts were sent to the call center. 

Nov 7, 2009 7:54 am

They are just setting up to follow suit of every other firm and cut payout on accounts at 50m and under. This is why they are giving you the opp to make a little gross on it now. Will be announced in the 2010 comp plan.

Nov 7, 2009 7:56 am

Funny story - a buddy of mine left around the same time I did.  Before he left he migrated every account he could (most for him) to the call center.  When he left the vultures didn't have any pickins.  I have no idea how he did it without sending flags.  When he called them up he was competeing with the graduating class of Hoboken High instead of other local advisors.

Nov 7, 2009 5:00 pm
tdude:

QB That is naive. Ive seen the total report that only RP and mkt mgrs have. Br mgrs dont even have this. Every FA will contibute. The solutions team must be made viable. As to how many hhs is optional-for now. Min will be at least 20 and you will be pd peanuts for handing over your accounts.



Paranoia is a thought process heavily influenced by excessive anxiety or fear, often to the point of irrationality and delusion.

This was opened once foe Wac guys last year. many were glsd to get rid of the small bothersome clients. You know the ones that do a trade a year, but call every week
The managers get a report of all clients eligible and the FA choices who to send. No pressure.
The call center is in Charlotte NC.


Nov 7, 2009 8:23 pm

There are 4 call centers in the country. NC, minneapolis and two others

Nov 9, 2009 8:28 am

actually looking forward to "off-loading" some PIA clients.

Nov 9, 2009 8:20 pm

Have to guess he means PITA clients.  Pain In The Ass.

Nov 9, 2009 9:59 pm

That doesn't sound like a negative but a positive. Unloading crap accounts is a huge benefit to the advisors. Jones does this, but instead of sending them to a call center they send them to an unsuspecting new guy and he wastes time with them when he should be prospecting.

Nov 9, 2009 10:30 pm
KensLoveChild:

Have to guess he means PITA clients.  Pain In The Ass.

Exactly
Nov 21, 2009 5:26 pm

They can go f--- themselves.