How Often Do You Speak With & Meet With Clients

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Jul 15, 2010 1:57 am

I'm sue that there are many different styles and approaches to this, but under the 1% of AUM model, assuming most clients have between $500K and a few million, are there any best practices for how often to speak with and meet with them in person?  Do you physically meet with them once a quarter to go over performance, or just email them a report quarterly and let them know that you are availale to speak if they would like, and just physically meet with them once a year?  Thanks

Jul 16, 2010 4:59 pm

Went indy 15 months ago. We only brought big accounts. Total AUM of 52m right now, goal of 70m by end of 2011. We meet them 3-5 times per year, just did a really nice "open house" as a one year anniversary type gig. Will do that EVERY year, wholesalers kicked in enough money to cover entire cost of catered event. To go upscale, we now have morningstar workstation for portfolio analytics, and we bind our account reviews, looks very professional, clients really like it. Cover page, graph of account performance, holdings, account monthly cash flow report, morningstar information, and a 20 pt account review check list. As needed, I have a bunch of financial planning/profiling pages I can toss in there.

I've made a template requesting appointments, so every couple weeks I look at how long it's been.

Are you indy, if so, for how long?

Jul 17, 2010 1:28 pm

With the market this volatile I am makinng calls monthly.

Jul 17, 2010 2:04 pm

Like Yield Spread. I am pretty much speaking to clients at least monthly. I am also doing small client dinners, 3-5 clients some with spouses, and a wholesaler, I talk about my investment process, and make them feel like i am on top of things, and interested in keeping them informed. Been doing them weekly the last few weeks and have my last scheduled one this coming week. I always try to have a prospect or two as well. I'll take August off, then start them up again in Sept