Customer Complaint

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Feb 24, 2008 9:13 pm

Please advice. I've left one BD and moved to independent world about 6 months ago. I just got first complaint ever from my client at old BD.

It involves variable Insurance product.
I have 2 major questions:
1.How can I protect myself from other old clients -I don't even have files in my possesion-they are at old BD and who knows what was lost from them-records -notes..
2. What are  possible problems for me if customer will win or my old BD will just settle? It may involve some-I assume from that  complaint- misrepresintation or not full disclosure of product sold, or something like that..
 
I would really appreciate any  insight-it's my first ever complaint..
  
Feb 25, 2008 7:11 am

I can't answer your question, but don't be surprised by my more future complaints if your "variable insurance product" was VUL.